Ques:Do you provideany discounts on medicine?

Ans:Yes we will provide discounts.

Case 1:Prescribed Medicines: 15 % Discount.

Case 2:OTC Medicines: 15 % Discount.

Case 3:HealthCare Products: Upto 40 % Discount.

Ques:What are your working hours?

Ans:We are available 9 Am-6 Pm.

Ques:In which cities/localities you are providing services?

Ans:Services available in Delhi NCR.

Ques:What are modes of payment, shipping charges & minimum order value?

Ans:Mode of Payment: Cash On Delivery. Shipping Charges: No Charges. Minimum Order Value: Rs.199.

Ques: Do I have to upload the prescription every time?


Ques:How can I place my order with you along with the modes?

Ans:By Mail(email id

Ques:What if a person is asking for order confirmation time after uploading the prescription?

Ans:Maximum Time is:1-2 Hour

Ques:Do you have any additional charges for consulting services?

Ans:We don’t provide consultation.

Ques:Can prescribed medicines & healthcare products be ordered at same time?


Ques:What if someone is asking for corporate tie-up or requesting for bulk quantity purchase for reselling?

Ans:You can Drop a mail at email address


Ques:How can we know formulation of drug?

Ans:Our Qualified and registered pharmacist will provide you relevant and useful information about the formulation of drugs.

Ques:Can we buy another medicine as substitute?

Ans:Yes. The only case is when doctor himself prescribes the substitute and mention that on the prescription.

Ques:How can I ensure the quality of medicines?

Ans:Product is supplied by the licensed & registered manufacturers/vendors.


Ques:What would be the duration of delivery slots?

Ans:For Medicines: 12 -16 Hours. For HealthCare Products: 2-3 Working Days.

Ques:Does KonnectDoc deliver products to any location in India?

Ans:No.Service provide only in Delhi NCR.

Ques:How do I know if my order has been shipped?

Ans:You’ll get email confirmation of your order along with tracking details.

Ques:How will I know the status of my order?

Ans:By Tacking your Order ID.

Ques:How do I cancel my order?

Ans:If you wish to cancel your order, you can send an email request to us email id Please note that in case your order has already been shipped, we cannot cancel it.